1. The Stelo service
Stelo is a digital credit platform from FortyHives Innovations Ltd. It provides account onboarding, credit-profile and eligibility features, credit-product access for eligible customers, loan servicing, M-Pesa-integrated money movement and related support. Specific credit may be subject to additional terms shown in the authenticated quote or credit agreement.
2. Account eligibility
You must be legally able to enter the agreements presented to you and must satisfy the product's applicable identity, contact, location and verification requirements. Stelo may decline or restrict registration, credit access or a feature when required information cannot be verified, where risk or security controls apply, or where the service is not available to that customer.
3. Your account responsibilities
Provide accurate and current information, use your own authorised contact and payment details, keep your password, app PIN, OTPs and device access secure, and tell support promptly if you believe your account or SIM has been compromised. You are responsible for reviewing information shown before confirming an action.
4. Credit profile, eligibility and limits
A Stelo Credit Profile is an assessment input, not a promise of credit. Eligibility can change as financial context, verification, repayment history, obligations or exposure change. Your effective credit limit is a maximum ceiling at that point in time; it is not a recommendation to borrow the full amount. A visible or unlocked product does not remove the final loan-decision step.
5. Quotes and credit agreements
Before confirming a credit request, review the account-specific amount, term, applicable charges, total repayment obligation, due date and other conditions shown in the authenticated quote or agreement. Those transaction-specific terms control if they differ from general marketing information on the public website.
6. M-Pesa disbursement and payment states
Approved loans are designed for M-Pesa B2C disbursement. An approval does not mean funds have been received until the authoritative disbursement result confirms success. Repayments can use M-Pesa, including STK Push where available. A prompt, customer action or initiated transaction is not final proof of payment until the payment result is confirmed.
7. Repayment responsibilities
You must repay an approved loan according to its agreement. Keep sufficient funds and use the correct Stelo repayment flow or reference. If you believe a payment has not posted correctly, keep the M-Pesa reference and contact support rather than repeating payments blindly.
8. Trust-based credit
Community Trust Based or Employer Trust Based relationships may add relevant verification or trust context. They do not guarantee approval, create unlimited borrowing capacity or override the customer's profile, affordability, existing exposure or effective credit ceiling. Relevant guarantee exposure can itself form part of the capacity assessment.
9. Acceptable use
Do not impersonate another person, provide fraudulent financial information, manipulate referrals or trust relationships, misuse M-Pesa/payment flows, interfere with security controls, scrape or automate abusive requests, exploit another customer's account, or use Stelo for unlawful activity. We may investigate and restrict access where misuse, fraud, security risk or contractual breach is suspected.
10. Service availability and changes
Features, eligibility models, product tiers, integrations and supported Android releases can change. We may suspend features for maintenance, security or operational reasons. We do not promise uninterrupted availability or that a currently visible product or limit will remain available indefinitely.
11. Responsibility and non-excludable rights
Nothing in these Terms is intended to remove rights that cannot lawfully be excluded. To the extent permitted by applicable law, Stelo is not responsible for loss caused solely by circumstances outside its reasonable control, customer-provided inaccurate information, compromised customer credentials or third-party network/payment failures, except where responsibility cannot lawfully be limited.
12. Restriction, suspension and closure
Stelo may restrict or close account access for security, fraud, legal, eligibility or material terms violations. Account closure does not cancel an outstanding repayment obligation or require immediate deletion of records that must be preserved for financial, legal, security, audit or complaint purposes.
13. Contact and complaints
For support, email support@stelo.co.ke. For a formal dispute, use the Complaints process. These Terms operate alongside applicable Kenyan law and any transaction-specific credit agreement presented for your credit.