Send your question through the right support route.
Stelo support is available by email for account, product, payment, privacy and Android questions. Use the most specific route below so your message starts with useful context.
Account & access
Registration, verification, sign-in, profile settings, PIN/session access or general account questions.
Email account support → CreditCredit & loan state
Questions about a profile, eligibility, limit, quote, loan request, approval or disbursement state.
Email credit support → RepaymentM-Pesa payment
STK prompts, payment status, M-Pesa references, posting delays or repayment history questions.
Email repayment support → PrivacyPrivacy request
Access, correction, consent, deletion or questions about how Stelo handles personal or financial information.
Email privacy support → AndroidAndroid installation
Official APK, architecture, update, signature/checksum or installation questions.
Email Android support → ComplaintFormal complaint
Service, credit, payment, account or privacy complaints that need investigation and a documented response.
Submit complaint →Give support enough context, but not your secrets.
A good support message identifies the account, the feature, the time of the issue and the relevant reference. It does not contain passwords, PINs or one-time codes.
Stelo support will not ask you to send your password, app PIN or one-time code by ordinary email.