Find the right path for your Stelo question.
Choose the topic closest to what you need. For account-specific decisions, payment states or complaints, use the contact route so support has enough context to investigate.
Credit Profile
Understand financial signals, derived transaction context and how profile information supports assessment.
Open profile guide → EligibilityLimits & access
Learn why products can be visible, locked or eligible and how the effective credit ceiling works.
Open eligibility guide → BorrowingLoan request
Follow product selection, quote review, submission, approval and M-Pesa disbursement states.
Open borrowing guide → PaymentsRepayments
Understand STK initiation, pending or failed payment states and when a repayment is finally posted.
Open repayment guide → AndroidInstall or update
Use the official Android download page for verified release metadata, APK architecture and checksums.
Open Android downloads → PrivacyConsent & data
See what financial information Stelo can use, how local transaction analysis works and where consent applies.
Read consent guide → ResolutionMake a complaint
Submit a service, credit, payment, privacy or account complaint with the details needed for investigation.
Open complaints process → AccountDelete account
Request account closure and understand why some regulated financial or security records may be retained.
Account deletion →support@stelo.co.ke
Use the subject “Stelo Support Request” for general account or product help. For complaints, use the dedicated complaint route so the issue can be tracked separately.
Do not email your password, app PIN, one-time code or unnecessary identity documents. Support can ask for safer verification if required.