You can request account closure through an in-app deletion control where available or through the verified support route below. Outstanding credit and required financial records remain governed by their applicable terms.
The exact menu label can change as the app evolves. Use the support route if you cannot access the account or do not see the control.
Do not send passwords, OTPs, app PINs or unnecessary identity documents by ordinary email.
Stelo may deactivate account access and remove information that is no longer needed, while retaining records required to administer or prove a financial transaction, resolve a complaint, protect against fraud, satisfy audit/accounting requirements or comply with applicable law.
Deleting or closing an account does not cancel an outstanding repayment obligation, reverse an M-Pesa transaction or remove rights and duties under an existing credit agreement.
